TERMS & CONDITIONS

A Legal Disclaimer

By accessing and using On the Move Catering's website, services, or products, you agree to the following terms and conditions. On the Move Catering provides all services and products on an "as-is" basis. We make no guarantees or warranties, either express or implied, regarding the accuracy, reliability, or availability of our products, services, or content. We are not liable for any loss, damage, or inconvenience resulting from the use of our services or products, including catering services, event bookings, or food deliveries.

On the Move Catering reserves the right to modify or discontinue any product or service at any time without prior notice. By using our website or services, you agree to indemnify and hold On the Move Catering harmless from any claims, damages, or liabilities arising out of your use of our products or services.

Terms & Conditions - The Basics 

Our refund policy applies to orders placed directly through On the Move Catering, including catering services, event bookings, and food deliveries.
Refund requests must be submitted within [X] days from the date of purchase or service. After this period, all sales are final. If a refund is granted, it will be processed within [X] business days to the original payment method. Please note that certain charges or fees may apply, which will be deducted from the refund amount.

Additional Details 

To ensure clarity and fairness, our refund policy includes the following elements:

• Eligibility: Refunds are only available for orders that have not yet been delivered or services that have not yet been rendered. Orders or services delivered in full and on time are non-refundable unless there is a documented issue (e.g., incorrect or damaged goods).

• Conditions for Refund: Refunds may be granted for incorrect orders, damaged goods, or event cancellations. Other refund requests are considered on a case-by-case basis, and we reserve the right to deny refunds for certain circumstances.

• Exceptions: Refunds are not available for perishable items once they have been delivered, customized catering orders, or event deposits. Additionally, fees related to delivery or last-minute changes to orders may not be refunded.

• Process: To request a refund, please contact our customer service team at [email/contact info] within the specified time frame. Provide your order number, the reason for the refund request, and any relevant documentation (e.g., photos of damaged items).

• Refund Method: If a refund is approved, it will be issued to the original method of payment. Please allow up to 7-10 business days for the funds to be processed.