Question 1

What types of events do you cater?

Accepted Answer

We cater to a wide range of events, including corporate functions, weddings, private parties, holiday gatherings, and special celebrations. Whether you’re hosting a small intimate gathering or a large corporate event, we tailor our menu to meet your needs.

Question 2

What is your service area?

Accepted Answer

On the Move Catering serves the Greater Toronto Area and surrounding regions in Ontario. For events outside of this area, please contact us directly, and we can discuss delivery or travel arrangements.

Question 3

How do I place an order for catering?

Accepted Answer

You can place an order by contacting us via phone at (905) 615-9957or email at sylvia@otm.ca, or by filling out the inquiry form on our website. Once we receive your request, we will schedule a consultation to discuss your event details and customize your menu.

Question 4

Do you offer customized menus?

Accepted Answer

Yes! We specialize in creating customized menus to suit your event’s theme, dietary restrictions, and guest preferences. Whether you're looking for a specific cuisine or have unique requirements, we can work with you to craft the perfect menu.

Question 5

Do you offer vegan, vegetarian, or gluten-free options?

Accepted Answer

Absolutely! We offer a variety of vegan, vegetarian, gluten-free, and allergy-friendly options. Please let us know any dietary restrictions or preferences when placing your order, and we’ll ensure that your guests have plenty of delicious options to choose from.

Question 6

How far in advance should I book your services?

Accepted Answer

We recommend booking at least 3-4 weeks in advance to ensure availability. For larger events or weddings, it’s best to book even earlier. However, we will always do our best to accommodate last-minute requests, so feel free to reach out!

Question 7

What’s included in your catering packages?

Accepted Answer

Our catering packages typically include food, delivery, and setup. Depending on the event, we also offer additional services such as servers, drink stations, and cleanup. We’ll discuss the full details during the consultation to ensure everything is covered.

Question 8

Do you provide rental items like tables, chairs, and linens?

Accepted Answer

While we specialize in catering, we can coordinate with rental companies for items like tables, chairs, and linens if needed. If you need assistance with rentals, please let us know, and we’ll be happy to assist.

Question 9

Can you cater to events with specific themes or cuisines?

Accepted Answer

Yes! We can customize our offerings to match your event’s theme or cuisine preferences, whether it's a formal gala, casual barbecue, or international cuisine. We’re passionate about creating unique and memorable experiences for all kinds of events.

Question 10

What if I need to cancel or change my order?

Accepted Answer

We understand that plans may change. If you need to cancel or adjust your order, please let us know as soon as possible. Cancellations may be subject to a fee depending on the timing of the request. Please refer to our refund policy for more details.

Question 11

Do you offer tasting sessions for weddings and large events?

Accepted Answer

Yes, we offer tasting sessions for larger events, including weddings. This allows you to sample our menu options and make any adjustments based on your preferences. Contact us to schedule a tasting session!

Question 12

How do you ensure food safety and quality?

Accepted Answer

Food safety and quality are our top priorities. All of our team members are trained in food handling and safety practices. We follow strict protocols to ensure that all food is prepared, stored, and delivered at the appropriate temperatures and handled with care.

Question 13

Do you accommodate last-minute events?

Accepted Answer

While we recommend booking in advance, we understand that sometimes events come up unexpectedly. We will do our best to accommodate last-minute catering requests, depending on availability. Please reach out as soon as possible to discuss your needs.

Question 14

Do you provide alcoholic beverages?

Accepted Answer

Yes, we offer a selection of alcoholic beverages, including wine, beer, and cocktails, for events that require them. We can also arrange bartenders and drink stations if needed. Please let us know if you’d like to include alcohol in your catering package.

Question 15

What are your payment terms?

Accepted Answer

We require a deposit to confirm your booking, with the remaining balance due within 14 days to the event date. Payment can be made by credit card, bank transfer, or cheque. We’ll provide you with a detailed invoice once your order is finalized.

Frequently asked questions