SHIPPING POLICY

This Shipping Policy outlines how On the Move Catering & Events (“we,” “our,” “us”) manages the delivery and transportation of food, beverages, equipment, and rentals. By booking our catering or event services, you agree to the terms set forth in this policy.

We reserve the right to update or modify this policy at any time. Changes will be posted on our website and will apply to future deliveries.

On the Move Catering & Events provides delivery for all catering orders and rentals within the Greater Toronto Area (GTA) and surrounding regions. Deliveries are made by our in-house team or approved logistics partners, depending on the nature and size of the event.

We pride ourselves on timely delivery, proper setup, and temperature-safe transportation to ensure food quality and service consistency.

1. Delivery Area

We deliver to:

• Mississauga

• Toronto

• Brampton

• Vaughan

• Oakville

• Etobicoke

• North York

• Additional locations upon request (subject to approval and delivery fees)

If your event is outside the GTA, please contact us directly for a custom quote.

2. Delivery Fees

• Local delivery (Mississauga, Etobicoke, Oakville): Flat-rate or included in package pricing.

• Extended GTA delivery: Fees vary based on distance, order size, and service requirements.

• Rush or off-hours delivery: May incur additional charges, depending on time and staffing needs.

All delivery fees are confirmed during your quote and booking process.

3. Delivery Windows & Timing

• We require a minimum 30-minute delivery window before event start time to allow for setup.

• Clients must ensure venue access is available at the scheduled time.

• Late arrival due to inaccessible locations or inaccurate information is not our responsibility.

4. Handling & Setup

• All food is transported in temperature-controlled vehicles to ensure freshness and safety.

• Setup and breakdown services are available and must be booked in advance.

• For drop-off-only orders, food will be delivered in ready-to-serve or individually packaged containers, as specified in your order.

5. Pick-Up of Rentals & Equipment

• If we’ve supplied equipment or rentals, pickup will be scheduled during booking.

• Clients are responsible for securing items until pickup and ensuring all items are available and undamaged.

Late-night or next-day pickup options are available for an added fee.

6. Client Responsibility at Delivery

• Clients or a designated contact must be present to receive and confirm the delivery.

• Any damages or issues must be reported at the time of delivery.

• Changes to location, access, or timing must be provided at least 48 hours in advance.

7. Contact for Delivery Issues

For any delivery-related issues, delays, or changes, contact us directly at:

 

CONTACT
sylvia@otm.ca
(905) 615-9957
5200 Dixie Rd #6,
Mississauga, ON L4W 1E4